State Farm® Insurance Agent Franklin Rouse Jr
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Amanda Robbins
September 24, 2026
5
out of
5
rating by Amanda Robbins
"Bridget, Kelly & Kelsey have been so wonderful to work with. My family and I were moving and needed renters insurance the same day I called the office, we were insured within an hour!! All of my questions were answered quickly and the ladies were so patient.
We were even offered guidance on transferring our vehicles, license, etc to NC!! My husband and I plan to work with this office for all of our insurance needs."
We responded:
"Amanda, thank you for taking the time to leave us a review! I'm happy to hear that Bridget, Kelly, and Kelsey made your move smoother by getting your insurance sorted so quickly. It's great to know they were able to assist with your questions and provide guidance during your transition. We're excited to continue supporting you and your family with all your insurance needs. Feel free to reach out if you need anything else!"
Tripp Catoe
September 24, 2026
5
out of
5
rating by Tripp Catoe
"Very professional and polite, worked quickly and got the best rates."
We responded:
"Thank you, Tripp! I'm happy to hear that you found our service professional and efficient. It's great to know we could help you secure the best rates. We appreciate your support!"
Dail Bass
September 14, 2026
5
out of
5
rating by Dail Bass
"Excellent customer service and personal care. Also saved a bunch of money from our existing policies"
We responded:
"Thank you, Dail, for your review! I'm happy to hear that you appreciated our customer service and personal care. It's great that we could help you save money on your policies. We're always here if you need anything else!"
Teresa Armstrong
September 13, 2026
5
out of
5
rating by Teresa Armstrong
"Staff was very friendly and so helpful! They took the time to answer all my questions and explained in a way I could understand!"
We responded:
"Teresa, thank you for taking the time to leave us a review! I'm happy to hear that our staff was able to assist you and make everything clear. We always aim to provide friendly and helpful service. Let us know if we can help with anything else!"
Monique Loftin
September 8, 2026
5
out of
5
rating by Monique Loftin
"We went in looking to switch car insurance and we saved big time!!! Thank you"
We responded:
"Monique, thank you for taking the time to leave us a review! I'm happy to hear that you found a great deal on your insurance with us. We appreciate your support!"
Dena Claire Daniels
August 24, 2026
5
out of
5
rating by Dena Claire Daniels
"Franklin and his team have been our insurance agency for 12+ years. They handle our Auto and all of our real estate insurance regardless if it’s personal or investment property. We could not be any happier with the service, pricing and handholding we receive from Franklin and his group. It doesn’t matter who you speak with in this office. They are always so kind and helpful and NEVER make you feel that you are a burden or bothering them or that your question or concern is not important. I truly feel we have a forever partner in insurance with Franklin and his team!! If I could give higher than a 5-star review, I would!!"
We responded:
"Thank you, Dena! I'm really happy to hear that you've had such a positive experience with our office over the years. It's wonderful to know that our team has been able to support you with your insurance needs. We truly value your partnership and are always here to help. Let us know if we can assist with anything else!"
MsLulu Stone
August 14, 2026
5
out of
5
rating by MsLulu Stone
"I have gotten great service from staff at State Farm since signing on."
We responded:
"Thank you! I'm happy to hear that you've received great service from our team since joining us. We appreciate your support and are here if you need anything else!"
Sharon Neighoff
August 10, 2026
5
out of
5
rating by Sharon Neighoff
"Alexis has been super helpful and patient with all of our questions as we have moved into the area from out of state. She helped us set up the homeowners insurance and explained all about how the wind and hail coverage/policy works here (we came from a state that didn’t have that). She has given us information about getting our new NC license and transferring the car insurance and getting tags. We’ve been with State Farm for over 30 years in another state and never moved outside the state before so it was important to find an agency that would focus on customer service! This agency has done that and every time I called or stopped by everyone has been super helpful and so nice!😊"
We responded:
"Thank you, Sharon, for sharing your experience! I'm really happy to hear that Alexis was able to assist you with your move and make the transition smoother. It's great to know that our team has been helpful and welcoming as you settle into North Carolina. We're grateful to have you with us for over 30 years and look forward to continuing to provide the service you expect. Feel free to reach out if you need anything else!"
Carolann Courtright
July 27, 2026
5
out of
5
rating by Carolann Courtright
"Thank you for your help in setting up my renters insurance."
We responded:
"Carolann, I'm happy we could assist you with setting up your renters insurance. Let us know if we can help with anything else!"
Danny Adams
July 13, 2026
5
out of
5
rating by Danny Adams
"Great people to work with. Very professional and I felty loyalty was appreciated."
We responded:
"Thank you, Danny! I'm happy to hear you felt appreciated and found our team professional. We strive to create a welcoming environment for everyone. Let us know if we can help with anything else!"
Daryn Billett
July 13, 2026
5
out of
5
rating by Daryn Billett
"Franklin did a great job of explaining everything, and even helped us how to obtain a North Carolina license and registration"
We responded:
"Daryn, thank you for taking the time to leave us a review! I'm happy to hear that everything was explained clearly and that you received assistance with your North Carolina license and registration. We're here to make things as smooth as possible for you. Let us know if we can help with anything else!"
Patti Poirier
July 8, 2026
5
out of
5
rating by Patti Poirier
"Moved from SC and was referred from my previous agent there. Couldn’t be happier with their friendly immediate service for all my insurance needs!"
We responded:
"Patti, thank you for taking the time to leave us a review! I'm happy to hear that our team was able to provide you with friendly and prompt service for your insurance needs. We're glad to have you with us. Let us know if we can help with anything else!"
Art & Susan Cady
June 16, 2026
5
out of
5
rating by Art & Susan Cady
"We have recently moved to NC. Having been with State Farm for many years in WI, transferring to the NC offices seem like a good idea. Still, we checked car and home insurance pricing, and decided staying with State Farm was our best option. We were very pleased with our new agent Kelly Jones, she was knowledgeable and very friendly."
We responded:
"Thank you for your review! I'm glad your transition to our office was smooth and that Kelly was helpful. We're happy to have you in North Carolina! Reach out if you need anything else!"
Edwin
May 26, 2026
5
out of
5
rating by Edwin
"I had the pleasure of being helped by Bridget. She is quick, knowledgeable, and easy to talk to. I highly recommend her for car and life insurance!"
We responded:
"Thank you, Edwin! I'm happy to hear that Bridget was able to assist you so effectively. We take pride in having a team that's both knowledgeable and approachable. We appreciate your recommendation and support!"
Honey Bargatze
May 23, 2026
5
out of
5
rating by Honey Bargatze
"I am moving and needed a renter's insurance quote for my new apartment. I worked with both Bridget and Kelly. They gave me a free quote for auto as well and the lowest price I've ever paid for renter's insurance! They were kind and very helpful, both of which I appreciated during the stress of an interstate move. I highly recommend this office!"
We responded:
"Thank you, Honey! I'm happy to hear that Bridget and Kelly were able to assist you with your insurance needs during your move. It's great to know you found our prices competitive and our team helpful. We appreciate your recommendation and are here if you need anything else!"
Jennifer Jackson
May 21, 2026
5
out of
5
rating by Jennifer Jackson
"They were so nice and helpful in helping me switch my insurance and they were alot cheaper than my Geico insurance i had. I was able to add collision to my policy and it still came out cheaper than what i had been paying."
We responded:
"Hey Jennifer, thank you for taking the time to leave us a review! I'm happy to hear that we could assist you in switching your insurance and help you save money. It's great that you were able to add collision coverage and still pay less. We appreciate your support!"
Marlo Mancusi
May 15, 2026
5
out of
5
rating by Marlo Mancusi
"Just moved to NC and Maria helped make the change with my car insurance seamless and smooth. Thank you!"
We responded:
"Thank you, Marlo! I'm glad your transition to NC was smooth and seamless with your insurance. We appreciate your feedback and are here to assist with any future needs. Let us know if there's anything else we can do for you!"
Julie Clark
May 6, 2026
5
out of
5
rating by Julie Clark
"Moved from out of state they were excellent in getting everything switched over, easily to deal with and very professional."
We responded:
"Thank you, Julie! I'm happy to hear that our team made your transition smooth and handled everything professionally. If you need any further assistance, feel free to reach out anytime. Thanks for choosing us!"
Matt Mullins
May 4, 2026
5
out of
5
rating by Matt Mullins
"Franklin Rouse State Farm agency is absolutely fabulous have used them for my past and recent vehicles and the rates are amazing the staff is great and especially Marie she’s a 5 star plus agent as well as the whole staff!! Will not go anywhere else but Franklin Rouse!! Thanks Marie!!"
We responded:
"Thank you, Matt! I'm happy to hear that you've had such a positive experience with our team and that Marie has been especially helpful. Your loyalty means a lot to us, and we're grateful for your trust in handling your insurance needs. If there's anything else we can do for you, just let us know!"
Robert Hansbury
April 27, 2026
5
out of
5
rating by Robert Hansbury
"Just moved back to the area and got a good deal with insurance. Staff is always friendly and eager to help the best they can. My family has been with state farm (especially this office for more than 14 years and counting). You guys are the prime example of how state farm should run. Thank you for helping your community and not treat us customers as just a number! Happy to be a loyal client"
We responded:
"Robert, thank you so much for your review and feedback on Sam. He's the man! We really appreciate you trusting us to handle your auto insurance and all of your insurance needs. We look forward to seeing you soon. Enjoy that RED new car!"
Conor Schmitt
April 24, 2026
5
out of
5
rating by Conor Schmitt
"New to North Carolina and the team has been excellent with the service and helping with the transition!"
We responded:
"Thank you, Conor! I'm happy to hear that our team has been able to assist you with your transition to North Carolina. We’re committed to providing excellent service and making your experience as smooth as possible. If you need anything else, feel free to reach out!"
T Reed
April 13, 2026
5
out of
5
rating by T Reed
"A new customer at this time. But Marie made it easy to understand the coverage and prices for the policies we wanted. She was great to work with."
We responded:
"Thank you, T Reed! I'm happy to hear that Marie was able to make your experience smooth and informative. We're grateful to have you as a new customer and look forward to continuing to meet your insurance needs. If you have any questions or need further assistance, feel free to reach out!"
Scott Coyle
March 20, 2026
5
out of
5
rating by Scott Coyle
"Very helpful"
We responded:
"Thank you, Scott! I'm happy you found our service helpful. If you have any more questions or need assistance, feel free to reach out. Thanks for choosing us!"
Maria Tovo
February 27, 2026
5
out of
5
rating by Maria Tovo
"Efficient and informative. Prices are great for the coverage"
We responded:
"Thank you, Maria! I'm happy you found our service efficient and informative. It's wonderful to know you're satisfied with the coverage and pricing. If you have any questions or need further assistance, feel free to reach out anytime!"
Bronce McClain
February 19, 2026
5
out of
5
rating by Bronce McClain
"What else could you ask for? I was notified by my prior insurance carrier that my rates were going up, so I called Franklin. Within the day I already had a new quote, upgraded services in a few areas and STILL saved a ton by switching. So far, the customer service has been much better and I'm saving money...highly recommended."
We responded:
"Thank you, Bronce! I'm happy to hear that you found value in switching to our services and that you're enjoying the savings and improved customer service. If you ever have more questions or need assistance, feel free to reach out. Thanks for recommending us!"