
State Farm® Insurance Agent Franklin Rouse Jr
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Dominique Shannon
April 28, 2025
"Couldn't be more happy with State farm renter insurance they make it all easy."
"Thank you, Dominique! I'm glad to know that you're happy with our insurance and that we've made the process easy for you. If you ever have any questions or need further assistance, feel free to reach out. We're here to help!"
Juan Soto
April 22, 2025
"%100 satisfied"
"Thank you, Juan, for sharing your experience! We’re glad to hear that you’re satisfied with the service from our office. If you have any questions or need anything in the future, feel free to reach out — we’re happy to assist."
John Arnette
April 21, 2025
"Hope you appreciate the jewel you have in Alexis Hellow. Her knowledge of the product, coupled with her "can help" attitude, made our search for homeowner insurance an easy task."
"Thank you, John, for your wonderful feedback! I'm glad to hear that Alexis made your search for insurance a smooth experience. Her expertise and positive attitude truly make a difference. If you have any more questions or need further assistance, feel free to reach out to our office."
Sherry Christian
April 15, 2025
"A great experience shopping for homeowner's insurance with courteous, friendly and professional communication with competitive price and able to provide me with the coverage I needed. Highly recommend Franklin Rouse and State Farm!"
"Thank you, Sherry, for sharing your positive experience! I'm happy to know that you found the communication courteous and professional, and that we could offer the coverage you needed at a competitive price. Your recommendation means a lot to us. If you have any questions or need further assistance, feel free to reach out anytime."
ashley strack
April 14, 2025
"Kelly was very easy to work with and was great with communication. As a first time home buyer I had a lot of questions about my homeowners insurance and she took time to explain everything to me."
"Thank you, Ashley, for sharing your experience! I'm happy to hear that Kelly was able to assist you effectively and provide clear communication. It's wonderful to know she took the time to explain everything about your insurance. If you need further assistance, feel free to reach out anytime!"
addie schoeneberger
April 14, 2025
"very easy to set up and communication is clear! great company"
"Thank you, Addie, for sharing your positive experience! I'm glad to know that setting up was easy and that our communication met your expectations."
Joe Graceffo
April 14, 2025
"Moving South from New Jersey and Kelly was extremely helpful with all kinds of information including insurance for rental and car."
"Hey, Joe! It's rewarding to know that Kelly could be a helpful resource during your move—there’s a lot to juggle with a transition like that, and she’s great at making things a little easier. It means a lot that you took the time to share your experience. Welcome to the area!"
karlyn wills
April 14, 2025
"This was the EASIEST process ever! Super quick and hassle free :)"
"Thank you, Karlyn! We’re so glad to hear the process was quick and easy for you—that’s always the goal. Making things hassle-free is something we work hard on, and it’s great to know it made a difference. "
Abby Olson
April 14, 2025
"We just recently moved to an apartment that we were required to get renters insurance, it was an absolute pleasure working with Franklin Rouse-Stare Farm! It was super easy, quick and stress free! Done everything online!"
"Hey, Abby! It's rewarding to know we could make getting your renters insurance simple and stress-free, especially during a move. It’s always great to hear when the online process works smoothly. I appreciate you choosing to work with me and my team—welcome to your new place!"
Joshua Pace
April 13, 2025
"I received excellent service and they're a very knowledgeable staff. Very pleased"
"Thank you, Joshua, for your kind words! I'm happy to know that you received excellent service and found our team knowledgeable. If you have any questions or need assistance in the future, feel free to reach out. We're here to help!"
mike Lee
April 9, 2025
"I have been insured by State Farm through Franklin Rouse for well over a Decade now they handle everything for me from home and auto to my business insurances and every time I have an interaction with anyone at the office, they are extremely helpful and Friendly. I recently had a client of mine request changes to be made to my policy to continue doing business with them that was not necessary. This was quickly Identified by Alexis and notified me immediately, She worked promptly to remedy the situation and saved me money Which is always a plus. Keep up the great work!"
"Thank you, Mike, for your continued support over the years! I'm glad to hear that our team has been consistently helpful and friendly. Alexis's quick action in identifying unnecessary changes and saving you money is exactly the kind of service we strive to provide. We're here for any other insurance needs or questions you may have. Keep enjoying the benefits of your coverage!"
Danny Towers
April 9, 2025
"I had recently moved to the area and it was such a huge relief to meet such a great staff. They made me feel extremely welcomed and even helped me save some money. I highly recommend!!!!"
"Danny, thank you for sharing your experience! I'm glad our team could make your transition to the area smoother and help you save some money. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out anytime!"
Michelle Wallace
April 8, 2025
"Office and staff were amazing! Needed home owners insurance and started working with Jac. And ended up after all of his help with a call from Franklin! Awesome team! Awesome customer service. Best insurance hunting experience I’ve ever had!!!"
"Thank you, Michelle, for sharing your experience! I'm glad to hear that Jac and the team provided such excellent service. It's wonderful that you found the process enjoyable and satisfying. If you ever need assistance or have questions in the future, don't hesitate to reach out. We're here to help!"
corey brennan
April 2, 2025
"Update-4/2/2025 Marie continues the excellent service provided by this location. She has been a pleasure to work with and readily available to resolve any issues that I have had while I prosper to relocate. Thank you!! Kelsie/Kelce(idk sorry lol) was very helpful with answering my questions! Polite, knowledgeable and made me decide to stay with State Farm. Great customer service!!!"
"Thank you, Corey, for sharing your experience! I'm delighted to hear that Kelsey was able to assist you with your questions and provide the excellent service that made you choose to stay with us. Your satisfaction is our priority, and we're here for any other insurance needs or questions you might have. Feel free to reach out anytime!"
Rich
March 16, 2025
"Very please with the entire process from initial inquiry to signing policy forms. Very friendly staff (Marie) to make it go smoothly. Thank you State Farm."
"Rich, I'm so happy to hear that you were satisfied with the entire process! It's wonderful to know that Marie and the rest of our team made everything go smoothly for you. Thank you for choosing us for your insurance needs. If you have any questions or need further assistance, feel free to reach out anytime."
Lolienrae M
March 12, 2025
"I am very Pleased with Franklin Rouse-State Farm Staff!! They are all so amazing! Bridget and Kelly make sure all of my questions were answered, they are patient and so helpful! I couldn't ask for more! I will stay with State Farm!!"
"Thank you so much for your wonderful feedback! I'm glad to know that Bridget and Kelly were able to assist you effectively and answer all your questions. It's fantastic to hear that you're happy with our team's service. We're here for any future needs or questions you might have, so don't hesitate to reach out!"
Arel Getty
March 12, 2025
"Super helpful!"
"Thank you, Arel, for your wonderful feedback! I'm glad you found our service helpful. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
Timothy
March 11, 2025
"If you’re looking for great rates and great customer service, look no further. In a market where everyone offers better rates, not everyone offers the same level of customer service! At the Franklin Rouse State Farm Insurance Agency, Kelly and Bridget have exceeded my expectations! I have the best of both worlds. A great rate, and great customer advocate professionals. Thanks team!"
"Thank you, Timothy, for sharing your experience! I'm delighted to know that Kelly and Bridget have gone above and beyond in providing you with excellent service. It's wonderful to hear that you feel well-supported by our team. If you ever have any questions or need further assistance, don't hesitate to reach out. We're here to help!"
Milt Miller
February 28, 2025
"Our agent,Marie made our insurance experience a smooth and pleasant experience.Thank you Marie!"
"Thank you, Milt, for sharing your positive experience! I'm happy to know that Marie made your insurance process smooth and pleasant. If you have any questions or need further assistance, feel free to reach out to our office. We're here for you!"
Autumn Rose
February 28, 2025
"Bridget made this switch so much easier than I could have anticipated. I knew I needed to do it but I also dreaded the process felling like it was going to take forever and be complicated. It was not! Bridget and the rest of the team answered all my questions and made it a smooth transition even giving advice to help us save more! I have already told everyone I know!"
"Thank you, Autumn, for sharing your experience! I'm so happy to hear that Bridget and the team made your transition smooth and stress-free. It's wonderful that their advice helped you save more as well. We truly appreciate your recommendation to others. If you have any more questions or need any other assistance, feel free to reach out!"
Kevin Glock
February 28, 2025
"Such a great experience with the staff. They gave a great quote and got me the paperwork that I needed so quickly. 100% recommend Franklin Rouse insurance."
"Kevin, I'm so glad to hear about your positive experience with our team! It's wonderful to know that you found the quote and paperwork process quick and efficient. We truly appreciate your recommendation and are here to help with any future insurance needs you may have. Thank you for choosing Franklin Rouse - State Farm Insurance!"
Drake
February 17, 2025
"so far so good. thank you!"
"Thank you, Drake! I'm glad to hear everything is going well. If you have any questions or need assistance in the future, feel free to reach out."
Christina Nguyen
February 12, 2025
"Bridget made the process of switching my car insurance much smoother than I’d expected. She was extremely patient with answering questions and just overall very sweet! Kelly was also very nice and helpful as well."
"Thank you, Christina, for sharing your experience! I'm glad to hear that Bridget made the transition to our insurance seamless and that her patience and kindness stood out. It's also wonderful to know that Kelly contributed positively to your experience. If you have any more questions or need assistance in the future, feel free to reach out."
Matt Bryan
February 10, 2025
"Every time I deal with anyone from this office I get nothing but absolute wonderful attitudes friendly very helpful people very good listeners. They treat each customer just as they want to be. They never change their happy environment that they provide in the office. If they have to call you back for any reason it’s very quickly and answer each and every question or issue you have. The Franklin rousch office is the best State Farm insurance office to deal with and the best I believe all around insurance office. Thank yall for being awesome"
"Thank you, Matt, for your kind words! I'm glad to hear that our team consistently provides a friendly and helpful experience. We strive to treat everyone with the care and attention they deserve. It's wonderful to know that our quick responses and positive environment make a difference for you. If you ever have more questions or need assistance, we're here to help!"
Annette Sebba
February 5, 2025
"I have only great things to say about this agency. Everyone here has been incredibly helpful, friendly, and patient. We worked with Everyone in the office was top notch. We worked a lot with Pam and Kelsey. Both were phenomenal, always ready to answer and help with any questions. I would go back to them any time."
"Thank you, Annette, for sharing your positive experience! I'm glad to hear that our team, especially Pam and Kelsey, provided the helpful and friendly service you deserve. Your kind words about their dedication mean a lot to us. We're here for any questions or assistance you might need in the future!"