State Farm® Insurance Agent Franklin Rouse Jr
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
William Madden
February 5, 2026
5
out of
5
rating by William Madden
"Marie was very helpful and knowledgeable with all of my insurance needs. Thank you"
We responded:
"Thank you, William! I'm happy to hear that Marie was able to assist you with your insurance needs. We appreciate your feedback and are always here to help with anything else you might need. Thanks for choosing us!"
Rachael H
February 3, 2026
5
out of
5
rating by Rachael H
"I was struggling to find renters insurance. I called here and within minutes I had renters insurance at an unbelievable price! Other companies were charging me 8-10 times more than your rate. Thank you so much!"
We responded:
"Hey, Rachael! Thanks for letting us know you had trouble finding renters insurance and that our team was able to help you get it set up within minutes. We appreciate you choosing our office and taking the time to share your experience."
Robert Smith
January 28, 2026
5
out of
5
rating by Robert Smith
"Great customer service & very friendly staff 🙌🏼"
We responded:
"Robert, thank you for your feedback! I'm happy to hear that you appreciated our customer service and found our team friendly. We’re here to help with any of your insurance needs!"
Steve Casady
January 27, 2026
5
out of
5
rating by Steve Casady
"Very favorable response time to my inquiries and answers to my questions. Efficiently processed new auto insurance policies for two vehicles."
We responded:
"Thank you, Steve! I'm happy you appreciated our quick response and efficient handling of your insurance policies. If you have any more questions or need assistance, feel free to reach out anytime. We’re here to help!"
Luis Espinoza
January 24, 2026
5
out of
5
rating by Luis Espinoza
"Great experience with Franklin Rouse at State Farm! Franklin and his team were super helpful and easy to work with when setting up both my auto and home insurance. A special shout-out to Marie Steinn, the account manager — she was super nice, very helpful, and always quick to answer my questions. They explained everything clearly and made the whole process quick and stress-free. It’s great working with people who actually care and want to make sure you’re covered the right way. Highly recommend Franklin Rouse and his office!"
We responded:
"Thank you, Luis! I'm happy to hear about your positive experience with our team. Marie and the rest of us are committed to making the insurance process as smooth and informative as possible. Your recommendation means a lot to us. If you need anything else, feel free to reach out!"
Susan Cooper Houben
January 23, 2026
5
out of
5
rating by Susan Cooper Houben
"This group of professionals helped me obtain renter’s and liability insurance for my new apartment complex. Jack was especially helpful, courteous, and efficient! I had a very good first impression of this State Farm agent."
We responded:
"Thank you, Susan, for your wonderful feedback! I'm happy to hear that Jack and our team were able to assist you with your insurance needs efficiently. We strive to provide excellent service, and it's great to know we made a positive first impression. If you have any more questions or need further assistance, feel free to reach out anytime!"
Jessica Loburk
January 14, 2026
5
out of
5
rating by Jessica Loburk
"I absolutely LOVE this group!! Kappy is the SWEETEST and the team is so easy to work with!! Thank y'all for making our insurance needs a breeze! One less thing to stress on!"
We responded:
"Jessica, thank you for taking the time out of your day to leave us a review! We love hearing about how Kappy provided a wonderful insurance experience for you. Our office loves being your good neighbor!"
Brooke Bordeaux
January 14, 2026
5
out of
5
rating by Brooke Bordeaux
"I am so pleased with my experience at Franklin Rouse State Farm. Marie, as well as the rest of the staff I spoke to, were helpful, thorough, and easy to communicate with throughout my homeowners insurance process. They were very personable during my in person visit and I was in and out in a very efficient timeframe. I highly recommend this office for anyone with insurance needs. You will encounter a very reliable and friendly staff and be taken care of in no time."
We responded:
"Thank you, Brooke! I'm happy to hear that Marie and the team made your insurance process smooth and efficient. Your recommendation means a lot to us. If you ever need assistance in the future, feel free to reach out!"
kathryn guevara
January 13, 2026
5
out of
5
rating by kathryn guevara
"Answered fast and gave a great deal lower than the website offered and very knowledgeable and were easy to talk to."
We responded:
"Hey, Kathryn! Thanks for letting us know about your experience and for sharing that your questions were answered quickly and clearly. We appreciate you mentioning the competitive pricing compared to what you saw online and that the team was knowledgeable and easy to talk to. We’re grateful you chose our office and took the time to leave a review."
Hanna Saland
January 8, 2026
5
out of
5
rating by Hanna Saland
"Alexis here is wonderful! Answered all my questions with confidence and patience!"
We responded:
"Hey, Hanna! Thanks so much for letting us know that Alexis was so helpful. We’re glad all your questions were answered with confidence and patience, and we appreciate you taking the time to share your experience."
Roland Arteaga
December 29, 2025
5
out of
5
rating by Roland Arteaga
"Was very impressed with the responsiveness and support from Franklin Rouse’s State Farm office! The team effort throughout my decision process was extraordinary! Hats off to Kelly and Bridget for providing their expert advice…and helping me understand the insurance environment in Coastal NC!"
We responded:
"Thank you, Roland! I'm glad you appreciated the responsiveness and support from our office. Kelly and Bridget are indeed fantastic, and I'm happy they could assist you with their expertise. If you have any more questions or need further assistance, feel free to reach out anytime!"
payton smith
December 20, 2025
5
out of
5
rating by payton smith
"Alexis helped me get everything insurance related situated, and set up for a new home. She answered all my questions and went above and beyond with giving me information and advice. Highly recommend!"
We responded:
"Thank you, Payton! I'm happy to hear that Alexis was able to assist you with your insurance needs. We appreciate your recommendation and are always here to provide any further assistance you might need. Let us know if there's anything else we can help with!"
Gavin Williamson
December 18, 2025
4
out of
5
rating by Gavin Williamson
"Been with this wing of State Farm for about 4 years now and I love calling my local office talking to familiar voices. The representatives at this location have always been kind and helped me in the most efficient ways possible."
We responded:
"Thank you, Gavin, for your feedback! I'm happy to know that you enjoy speaking with our team and appreciate the efficient service you receive. If there's anything more we can do to enhance your experience, feel free to let us know. We're here to help!"
Robert Hansbury
December 9, 2025
5
out of
5
rating by Robert Hansbury
"Just moved back to the area and got a good deal with insurance. Staff is always friendly and eager to help the best they can. My family has been with state farm (especially this office for more than 14 years and counting). You guys are the prime example of how state farm should run. Thank you for helping your community and not treat us customers as just a number! Happy to be a loyal client"
We responded:
"Robert, thank you so much for your review and feedback on Sam. He's the man! We really appreciate you trusting us to handle your auto insurance and all of your insurance needs. We look forward to seeing you soon. Enjoy that RED new car!"
Dirgh Patel
November 21, 2025
5
out of
5
rating by Dirgh Patel
"Service is really good and fast. The staff is very polite, and Alexis was extremely helpful throughout the process. She is excellent at her job. Highly recommend!"
We responded:
"Dirgh, thank you for your wonderful feedback! I'm glad to hear that you found our service fast and our staff polite. Alexis will be thrilled to know she made a positive impact on your experience. We appreciate your recommendation and are here for any of your insurance needs. Let us know if there's anything else we can assist you with!"
rajani mara
November 18, 2025
5
out of
5
rating by rajani mara
"He is Amazing and one of the best in giving detailed explanations about how insurance helps and what limits we need to take. Love to do business with him.. Customer from Exchange at westgate apartments…"
We responded:
"Rajani, thank you for your wonderful feedback! I'm happy to know that you appreciate the detailed explanations about insurance and the guidance on coverage limits. It's great to have you as a customer. If you have any questions or need further assistance, feel free to reach out anytime!"
chris dubois
November 18, 2025
5
out of
5
rating by chris dubois
"I have had state farm since highschool. (12 years) and love them. Always helpful!!"
We responded:
"Chris, thank you for your loyalty over the years! I'm happy to know that you've found our team consistently helpful. We’re here for any of your insurance needs!"
Ryley Nail
November 6, 2025
5
out of
5
rating by Ryley Nail
"I have referred dozens of people to this office. We have done a lot of work together because they are always on point. They respond so quickly and have taken care of every need. I will continue to make referrals because the Franklin Rouse office is the best!"
We responded:
"Thank you, Ryley! I'm so happy to hear about your positive experiences with our office. Your referrals mean a lot to us, and we're committed to maintaining the high level of service you appreciate. Let us know if there's anything else we can do for you!"
McKenzy Breighner
November 3, 2025
5
out of
5
rating by McKenzy Breighner
"My husband and I worked with the State Farm team to help us understand and purchase homeowners insurance for our 1st home. Grateful for the patience, teachings, and great price!"
We responded:
"Thank you, McKenzy! I'm happy to hear that you and your husband had a positive experience with our team while purchasing homeowners insurance for your first home. We appreciate your kind words about our patience and guidance. If you have any more questions or need further assistance, feel free to reach out. Thanks for choosing us!"
Brent Griffin
October 28, 2025
5
out of
5
rating by Brent Griffin
"Very friendly staff. Switched my previous car insurance and saved some money!"
We responded:
"Thank you, Brent! I'm happy to hear that our team was friendly and that you were able to save on your car insurance. We’re always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
Josh M
October 17, 2025
5
out of
5
rating by Josh M
"Great customer service and reasonable price"
We responded:
"Thank you, Josh! I'm happy you appreciated our customer service and found our prices reasonable. If there's anything else we can assist you with, feel free to reach out anytime!"
Kenneth French
October 7, 2025
5
out of
5
rating by Kenneth French
"It was quick and price was excellent. Beat all others by a large margin. Personal was great and knowledgeable. Will continue to do business with this firm."
We responded:
"Thank you, Kenneth! I'm happy to know you found our service quick and our pricing competitive. Our team takes pride in being knowledgeable and providing excellent service. We look forward to continuing our relationship with you. Let us know if there's anything else we can assist with!"
DJ Turner
October 3, 2025
5
out of
5
rating by DJ Turner
"They great people work with and very nice too"
We responded:
"Thank you, DJ Turner! I'm happy to hear that you found our team great to work with and appreciated their friendliness. We’re always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
Emily Martyn
September 18, 2025
5
out of
5
rating by Emily Martyn
"10/10"
We responded:
"Emily, thank you for your fantastic rating! I'm happy to know you had a great experience with our office. If you ever have more questions or need assistance, feel free to reach out. Thanks for choosing us!"
Amanda Johnson
September 16, 2025
5
out of
5
rating by Amanda Johnson
"Mr. Rouse and his team are extremely easy to work with. Highly recommend."
We responded:
"Thank you, Amanda! I'm happy to hear that you found working with me and the team easy. Your recommendation means a lot to us. If there's anything else we can do for you, just let us know!"