State Farm® Insurance Agent Franklin Rouse Jr
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Christina Inman
August 13, 2025
5
out of
5
rating by Christina Inman
"Alexis was helpful, patient and very thorough. We appreciate the attention to detail. Rates were much better than our previous carrier."
We responded:
"Thank you, Christina! I'm happy to hear that Alexis provided such helpful and detailed service. It's great to know that our rates were a better fit for you. If you have any more questions or need further assistance, feel free to reach out!"
Amanda Ward
August 6, 2025
5
out of
5
rating by Amanda Ward
"Just recently moved to Leland and needed renters insurance. Alexis was extremely helpful and answered all questions that I had. Would highly recommend for your insurance needs"
We responded:
"Amanda, thank you for your wonderful feedback! I'm happy to hear that Alexis was able to assist you with your insurance needs. We appreciate your recommendation and are here to help with any future insurance questions or needs you may have. Thanks for choosing us!"
Ed Reaves
July 27, 2025
5
out of
5
rating by Ed Reaves
"Current State Farm Customer in Raleigh, NC. I'm moving to Leland, NC and highly recommend the Franklin Rouse Agency for insuring a new home in Del Webb Mallory Creek. The assistant that answered the phone was very knowledgeable and answered a lot of my questions about moving my cars and insuring the new house with SF and even agreed to cancel my Raleigh house on the day the deed was filed. Jac Croom is preparing the documents required for closing and Franklin Rouse gave me a very competitive quote for the new house.😀"
We responded:
"Thank you, Ed! I'm happy to hear that our team, including Jac and the assistant, could assist you with your move and provide the information you needed. It's great to know that Franklin's quote was competitive for your new policy. If you have any more questions or need further assistance, feel free to reach out. Thanks for recommending us!"
Jesse Marshall
July 24, 2025
5
out of
5
rating by Jesse Marshall
"I wish I could give this insurance company a 10/10. Kelsey has been such a great help while I was in a pinch with getting my vehicles straight at the DMV! I’d give her a 100/100!!! Anyone who sees this review please come to Franklin Rouse State Farm! Kelsey will help you really fast and she’s very professional at what she does!"
We responded:
"Thank you for your review, Jesse! I'm so happy to hear that Kelsey was able to assist you efficiently with your DMV needs. We truly value your recommendation and are committed to providing professional and speedy service. Let us know if there's anything else we can do for you!"
kristy brown
July 23, 2025
5
out of
5
rating by kristy brown
"We worked over the phone with Kelly to get Renters Insurance. She was thorough, kind and prompt whenever I had questions or just needed help figuring anything out. I would highly recommend working with Kelly at State Farm."
We responded:
"Thank you for your review, Kristy! I'm delighted to hear about your positive experience with Kelly. Her dedication to providing thorough and prompt assistance is something we truly value. If you have any more questions or need further assistance, feel free to reach out anytime!"
Jeffrey Thompsen
July 20, 2025
5
out of
5
rating by Jeffrey Thompsen
"Many thanks to the wonderful staff at Franklin Rouse Jr. State Farm office in Leland! They made getting our car and homeowners insurance quick and easy! We recommend them!"
We responded:
"Thank you, Jeffrey! I'm happy to hear that our team made your insurance process quick and easy. Your recommendation means a lot to us. If you need anything else, feel free to reach out!"
Leah Hardenburg
July 18, 2025
5
out of
5
rating by Leah Hardenburg
"Kelly Jones was amazing! The whole process was seamless. I highly highly recommend."
We responded:
"Thank you for your review, Leah! I'm happy to hear that Kelly made the process seamless for you. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
Karen Flood
July 18, 2025
5
out of
5
rating by Karen Flood
"Yall were prompts, very expanding of help and reasonable of course good courtesy"
We responded:
"Karen, thank you for your review! I'm happy to know you appreciated our promptness and courteous service. If you ever need anything else, feel free to reach out!"
Jeff Lowell
July 15, 2025
5
out of
5
rating by Jeff Lowell
"Purchased a home in Leland. After reading many positive reviews, I called the Franklin Rouse State Farm office regarding a homeowners policy. Now I know why all the reviews were great. They were incredibly helpful and together we worked out the perfect coverage at a great price. The other companies I called didn't even come close. The follow-up was excellent and the whole process was actually pleasant. How often can you say that about dealing with insurance? Definitely 5-stars, A++."
We responded:
"Thank you for your review, Jeff! I'm so happy to hear that you had a pleasant experience with our office and found the perfect coverage for your new home in Leland. It's wonderful to know that our team's efforts stood out to you. If you ever need anything else, feel free to reach out. Thanks for choosing us!"
Ryan Mecca
July 15, 2025
5
out of
5
rating by Ryan Mecca
"I reached out for help with renters insurance at Franklin’s office, and they got back to me right away. The customer service was quick and professional, and I ended up getting excellent rates. Highly recommend — 10/10 experience!"
We responded:
"Thank you for your review, Ryan! I'm happy to hear that our team provided quick and professional service, and that you received excellent rates for your renters insurance. Your recommendation means a lot to us. If you need anything else, feel free to reach out anytime!"
Michael Snyder
July 7, 2025
5
out of
5
rating by Michael Snyder
"Marie Stein was super helpful in guiding through the process. The information was clear making my decision to insure SF easy."
We responded:
"Thank you for your review, Michael! I'm happy to hear that Marie was able to assist you effectively and make the process smooth. We appreciate your trust in us for your insurance needs. Let us know if there's anything else we can do for you!"
Latoya
June 24, 2025
5
out of
5
rating by Latoya
"Mr. Franklin helped me choose the best policy for my renters insurance and made sure I had everything I needed. 10/10 recommended!"
We responded:
"Thank you for your review, Latoya! I'm happy to hear that we could assist you in finding the right insurance policy. Your recommendation means a lot to us. If you ever have more questions or need further assistance, feel free to reach out. Thanks for choosing us!"
Will Oden
June 21, 2025
5
out of
5
rating by Will Oden
"Outstanding expertise, professionalism, and service. I would, and do recommend Franklin to my friends, family, and colleagues."
We responded:
"Thank you, Will! I'm happy to know you appreciate the expertise and service provided. Your recommendations to friends and family mean a lot to us. Let us know if there's anything else we can assist you with!"
Tariq Quadir
June 9, 2025
5
out of
5
rating by Tariq Quadir
"Super friendly with enormous professionalism. Very happy with the initial contact."
We responded:
"Thank you for your review, Tariq! I'm glad to hear that you found our team both friendly and professional. It's wonderful to know you're happy with your initial experience."
Will Golson
June 5, 2025
5
out of
5
rating by Will Golson
"Very friendly agents, helped get my renters insurance squared away quickly and with a great rate!!"
We responded:
"Thank you, Will! I'm happy to hear that our team was able to assist you with your insurance efficiently and at a great rate. We appreciate your feedback and are here for any future insurance needs you may have. Let us know if there's anything else we can do for you!"
sal cognata
June 2, 2025
5
out of
5
rating by sal cognata
"Very friendly and patient staff helping us through the process of switching our home and auto insurance. They were there for us every step of the way answering any questions and understanding what our needs were. Thank you!"
We responded:
"Hey, Sal! I'm happy to know our team was friendly and patient while assisting you with your insurance switch. It's great to hear that we could address your questions and meet your needs. If there's anything else you need, feel free to reach out! Thank you for your review."
Douglas Jones
May 29, 2025
5
out of
5
rating by Douglas Jones
"My wife and I are new to the area and needed to acquire homeowners and some personal property insurance while also establishing an insurance relationship. The Rouse agency (especially Kelly and Alexis) were engaging and professional making it a seamless process. We definitely recommend."
We responded:
"Thank you, Douglas, for sharing your experience! I'm glad to hear that Kelly and Alexis made the process smooth and professional for you and your wife. Your recommendation means a lot to us. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
Angelina Torres
May 28, 2025
5
out of
5
rating by Angelina Torres
"Jac made it easy to switch to State Farm, plus helped me save money with my home owners and auto insurance."
We responded:
"Thank you, Angelina! I'm glad we could make the move over to us smooth and helped you save on your insurance. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
Camille Lueder
May 28, 2025
5
out of
5
rating by Camille Lueder
"Very helpful and nice people! Getting renters insurance was so easy and the rate is very affordable."
We responded:
"Thank you, Camille! I'm glad to hear that you found our team helpful and that the process of getting renters insurance was easy for you. It's wonderful to know that you're satisfied with the affordable rate. If you have any questions or need further assistance, feel free to reach out."
Lindy Drudge
May 16, 2025
5
out of
5
rating by Lindy Drudge
"VERY friendly people. Excellent service. And the rate was great! Thank you so much for your help! -Lindy"
We responded:
"Thank you, Lindy! I'm glad to know you found our team friendly and the service excellent. It's wonderful that you're happy with the rate as well. If you ever need further assistance or have questions, feel free to reach out. We're here to help!"
Dominique Shannon
April 28, 2025
5
out of
5
rating by Dominique Shannon
"Couldn't be more happy with State farm renter insurance they make it all easy."
We responded:
"Thank you, Dominique! I'm glad to know that you're happy with our insurance and that we've made the process easy for you. If you ever have any questions or need further assistance, feel free to reach out. We're here to help!"
Juan Soto
April 22, 2025
5
out of
5
rating by Juan Soto
"%100 satisfied"
We responded:
"Thank you, Juan, for sharing your experience! We’re glad to hear that you’re satisfied with the service from our office. If you have any questions or need anything in the future, feel free to reach out — we’re happy to assist."
John Arnette
April 21, 2025
5
out of
5
rating by John Arnette
"Hope you appreciate the jewel you have in Alexis Hellow. Her knowledge of the product, coupled with her "can help" attitude, made our search for homeowner insurance an easy task."
We responded:
"Thank you, John, for your wonderful feedback! I'm glad to hear that Alexis made your search for insurance a smooth experience. Her expertise and positive attitude truly make a difference. If you have any more questions or need further assistance, feel free to reach out to our office."
Sherry Christian
April 15, 2025
5
out of
5
rating by Sherry Christian
"A great experience shopping for homeowner's insurance with courteous, friendly and professional communication with competitive price and able to provide me with the coverage I needed. Highly recommend Franklin Rouse and State Farm!"
We responded:
"Thank you, Sherry, for sharing your positive experience! I'm happy to know that you found the communication courteous and professional, and that we could offer the coverage you needed at a competitive price. Your recommendation means a lot to us. If you have any questions or need further assistance, feel free to reach out anytime."
ashley strack
April 14, 2025
5
out of
5
rating by ashley strack
"Kelly was very easy to work with and was great with communication. As a first time home buyer I had a lot of questions about my homeowners insurance and she took time to explain everything to me."
We responded:
"Thank you, Ashley, for sharing your experience! I'm happy to hear that Kelly was able to assist you effectively and provide clear communication. It's wonderful to know she took the time to explain everything about your insurance. If you need further assistance, feel free to reach out anytime!"